Within this guide, we aim to outline when your services expire or terminate, along with when invoices must be paid by to avoid service suspension.
All our billing procedures (both suspensions and terminations) are conducted at midnight (00:00) each day, times outlined are based in the current timezone of London, United Kingdom (GMT/BST).
When do we suspend/terminate servers?
• If your service is overdue (for example; your service was due to expire on the 1st June and the date is the 2nd June), your service will not immediately suspend; you will be provided an additional day until your service is suspended (suspending at midnight on the 3rd June).
• If your service is five days overdue (for example; your service was due to expire on the 1st June and the date is the 5th June), your service will be terminated at midnight.
What does suspension mean for your service?
If your service is suspended, this is similar to your service being paused. The server will be non-accessible and you will be unable to control such. However, whilst your service is suspended your data/configurations are unaffected, all you need to do is pay the Unpaid invoice and your service will be resumed; no data or configurations (including IPv4/IPv6 addresses) will be impacted by this suspension.
What does termination mean for your service?
If your service is terminated, unfortunately your server has been deleted along with the data/configurations stored upon such. Once a service is terminated, your backups if included with such are also deleted as apart of our strict Data Protection (Privacy) policies and can not be restored. This ensures we meet our obligations under the General Data Protection Regulation (GDPR).
Where can I locate my service's expiry date?
If you navigate to your list of services on our client area, your service's expiry date will be displayed in one of two locations as shown below (labelled: 'Next Due Date') -
